Illumina Proactive

Our instrument performance service helps you maximize lab efficiency

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Illumina Proactive instrument performance service overview

Illumina Proactive is a secure and remote instrument performance and proactive support service. We understand that reliable instrument operation is crucial for your lab. That’s why we strive to help you minimize unplanned downtime and avoid unnecessary sample loss by anticipating repairs before they’re needed.

By connecting your instrument to Illumina Proactive, you’ll find out about failure risks before they affect your run. Our Service and Support team will analyze instrument performance data, troubleshoot if needed, and work with you to schedule any required maintenance.

Benefits of Illumina Proactive instrument performance service

When you connect your sequencer to Illumina Proactive, we can help you:

Maximize instrument uptime
Preemptive detection of risk failure allows you to schedule maintenance and repairs at your convenience.
Troubleshoot runs more efficiently
With access to instrument performance data, the Illumina Service and Support team can remotely assess and troubleshoot instrument risks quickly.
Prevent loss of resources
Preventing in-run failures reduces the associated loss of time, labor, reagents, and precious samples.

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Product information sheet PDF < 1 MB

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Illumina Proactive service
FAQ Document PDF < 1 MB

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Illumina Proactive service features

Greater operational control

Reduce unplanned downtime and ensure that your instrument is available to run your samples whenever you are. Our field service engineers will contact you before complications arise, work with you to schedule repairs, and arrive with part replacements in hand.

Increased sample success

Remote instrument monitoring minimizes run failures and unnecessary sample loss. Our Support team identifies risks before they affect your experiment. We focus on the success of your run, so you don’t have to.

Improved lab efficiency

Proactive failure detection and response capabilities increase lab efficiency. With advanced analytical and troubleshooting capacity, our team works quickly to resolve concerns so you don’t lose precious time, resources, or throughput.

Data security with Illumina Proactive

Our Service and Support team only collects data about general instrument health and performance. The Illumina Proactive instrument monitoring service will never access genomic data, personally identifiable information (PII), or protected health information (PHI).

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Technical note PDF < 1 MB

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How Illumina keeps your data safe and secure

Illumina is committed to ensuring data privacy and security. See how a secure data flow ensures that your operational information is encrypted and follows best practices and laws around data handling and protection.

Learn more about data storage & security

Illumina values security and privacy above all

Information visible to Illumina

Mechanical system
Fluidics system
Thermal system
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Information not visible to Illumina

Sequencing sample data
Patient health information

Data security resources

GDPR & Illumina Proactive
Data sheet PDF < 1 MB

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Technical note PDF < 1 MB

9 versions

- English
- French
- German
- Italian
- Japanese
- Korean
- Russian
- Simplified Chinese
- Spanish
- Swedish
- Turkish
Technical note PDF < 1 MB

11 versions

Stay connected to the lab with MyIllumina Customer Dashboard

Connect your instruments and maximize visibility into instrument performance with MyIllumina. By registering for a free account, you’ll gain access to a personalized dashboard that helps you keep up with the lab. View real-time updates on run progress and get a snapshot of instrument utilization. You can also see instrument availability, maintenance history, product orders, support inquiries, and more—all in one place.

To access the dashboard, simply sign in to MyIllumina. If you don’t have an account, it’s easy to register.

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Learn more about MyIllumina

Illumina Proactive on iSeq 100 System
Brochure PDF < 1 MB

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Discover the benefits of Illumina Proactive

Our scientists discuss the benefits of instrument performance monitoring and show you how to enable Illumina Proactive.

How to connect your instruments

Connecting an instrument to Illumina Proactive only takes a few seconds. Using the instrument control software, simply check the box next to “Send Instrument Performance Data to Illumina” before starting a run. For detailed instructions on how to change the settings on your instrument, view the following connectivity guides.

Related services

Qualification services

Ensure that your Illumina instrument is operating according to specifications. Certification engineers perform system qualification service onsite and deliver an audit-ready report.

NGS and microarray training

Work with expert Illumina instructors and get hands-on training, in your own lab or at an Illumina Solutions Center.

Instrument service plans

Protect your investment and keep your instrument running smoothly with reliable service for maintenance, repairs, and updates.

Speak to a specialist

If you have questions about enabling Illumina Proactive on your instruments, contact your local field applications scientist (FAS) or field service engineer (FSE). You can also email our technical support team. We’re here to help.

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Illumina Proactive Instrument Performance Service

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For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

For every lab, everywhere

Illumina Proactive

Illumina Proactive instrument performance service overview

Benefits of Illumina Proactive instrument performance service

Illumina Proactive service features

Greater operational control

Increased sample success

Improved lab efficiency

Reliable instrument performance is crucial for efficient lab operation

Data security with Illumina Proactive

How Illumina keeps your data safe and secure

Illumina values security and privacy above all

Information visible to Illumina

Information not visible to Illumina

Data security resources

Stay connected to the lab with MyIllumina Customer Dashboard

Discover the benefits of Illumina Proactive

How to connect your instruments