Comprehensive services to support peak instrument performance and maximize your investment
Illumina service and support teams are here to maximize instrument performance and productivity, assist with regulatory compliance, and enable researchers and clinicians to find the answers they seek.
Illumina Product Support Services can help you maximize your investment and minimize interruptions. The Product Support Services team includes highly qualified field service engineers, technical applications scientists, field application scientists, system support engineers, bioinformaticians, and IT network experts who deliver accurate and expedient service and support.
From quick startup to hands-on training, Illumina is here to help your lab maximize efficiency and accelerate your progress.
Ensure that your Illumina instrument is operating according to specifications. Certified engineers perform services on-site and deliver an audit-ready report.
Connect your instrument to Illumina Proactive to access this complimentary remote instrument performance and proactive support service.
Protect your investment with tiered service plans that offer peace of mind and the right level of service for every lab.
Find high-quality, cost-effective microarray services powered by flexible and robust Illumina BeadArray technology.
Work with expert Illumina instructors and get hands-on training. Online courses, webinars, and additional educational resources are also available.
Explore various buying options, from leasing to grant writing tools, instrument trade-in offers, and more.
Accelerate the design, build, and delivery of your informatics solutions with help from expert service providers.
Contact us to learn more about our instrument services.
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